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FAQs

Q: What is your e-mail address?

support@greatcherry.com. We will answer your questions 24/7.

Q: How long does shipping take?

A: Shipping can take anywhere between 2-20 days depending on availability and the day of the week you order. We'll do all we can to ensure your products arrive at your doorstep in a timely manner!

Q: How do I track my order status?

You can track your order online 24/7 days by following these steps:

Go to 'Track Order' page
Enter your order number
Press “Track” to process
Q: Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.

Q: Do you offer returns?

A: If you are unhappy with your purchase, please contact us immediately we will make it right through either refund, store credit or replacement.

Please do not send your purchase back to the manufacturer.

If you order the wrong size or style please contact us and we will be happy to help you exchange it for the right item.

You are also welcome to return an item that you just don't like.

We will process the store credit or refund once we receive the tracking number for the return. Please contact us for the address and further information.

Q: Who are you?

Hey, we're a team of young entrepreneurs based on lovely southern California! We provide the best deals on what we believe to be the most in-demand products. You'll usually see us selling products at around 30% - 60% off of retail prices. We run only online store although it will change very soon.

Oh, and our office is based in Downtown Los Angeles, California!
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